At khela, we believe gaming should always be fun — never stressful, never harmful. This page gives you the tools, knowledge, and support to keep your gaming experience healthy and enjoyable. Whether you want to set deposit limits, take a break, or understand the warning signs of problem gambling, we have got you covered.
Responsible gaming is not just a policy page for khela — it is a core part of how we run the platform. We know that for the vast majority of players in Bangladesh, gaming on khela is a fun way to spend some free time. But we also know that for a small number of people, it can become a problem. Our job is to make sure we are doing everything we can to help both groups.
Responsible gaming means giving you real control over how you play. It means being honest about the risks. It means making it easy — not difficult — to set limits, take breaks, or stop altogether if that is what you need. And it means our team is always available to help, without judgment.
Every feature on this page is free to use and available to all registered khela players. You do not need to explain yourself or justify your choices. If you want to set a limit or take a break, just do it — we support you completely.
Khela will never make it harder for you to use responsible gaming tools. We will never send you promotional offers while you are on a self-exclusion period. Your wellbeing comes before our revenue — always.
We encourage all players to treat khela as a form of entertainment. Never play with money you cannot afford to lose, and never chase losses hoping to win it back.
Decide on a budget and a time limit before each session. Stick to them. Our platform tools make this easy to do from your account settings.
Long gaming sessions can cloud your judgment. Step away regularly, even if things are going well. A clear head makes for better decisions.
Avoid gaming when you are stressed, upset, or under financial pressure. These are the conditions where responsible gaming is hardest to maintain.
If you feel gaming is becoming a problem, reach out sooner rather than later. Our support team is available 24/7 and will treat your situation with complete confidentiality.
Every tool below is built into your khela account and free to use at any time.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once set, the limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — decreasing one is instant.
Choose how long you want each gaming session to last. When your time is up, khela will notify you and give you the option to stop. You can also set a hard limit that logs you out automatically.
Enable regular pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. A quick reality check can make a big difference.
Need a short break? Set a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time your account is suspended and you cannot log in or make deposits. It reactivates automatically when the period ends.
If you need a longer break, self-exclusion lets you close your account for a minimum of 6 months or permanently. During self-exclusion, khela will not send you any marketing communications and your account cannot be reactivated early.
Set a maximum amount you are willing to lose in a given period. Once you reach your loss limit, you will not be able to place further bets until the period resets. This is one of the most effective tools for staying in control.
All tools are available in your account settings. Need help activating one?
Read the FAQProblem gambling does not always look the way people expect. It rarely starts with a dramatic moment — it usually creeps in gradually, through small changes in behaviour that are easy to rationalise. The earlier you recognise the signs, the easier it is to address them.
The questions below are based on widely used screening tools for problem gambling. If you answer yes to several of them, it may be worth taking a step back and considering whether your gaming habits are still healthy. There is no shame in that — it takes self-awareness to ask the question in the first place.
Do you find yourself spending more money on gaming than you originally planned?
Have you ever chased losses — kept playing to try to win back money you lost?
Do you feel restless or irritable when you try to cut down or stop gaming?
Have you lied to family or friends about how much time or money you spend on gaming?
Has gaming ever caused problems with your work, studies, or relationships?
Do you use gaming as a way to escape stress, anxiety, or difficult feelings?
Have you borrowed money or sold belongings to fund your gaming?
Do you think about gaming frequently, even when you are doing other things?
Please consider using khela's self-exclusion tool or reaching out to our support team at [email protected]. You can also use the cool-off period to give yourself space to reflect. Asking for help is a sign of strength, not weakness.
Setting up your limits on khela takes less than two minutes.
Control how much you deposit or lose in any given period. These limits are the most effective way to keep your gaming within a budget you are comfortable with.
Go to khela.app and sign in with your registered email and password.
Click your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu.
Select daily, weekly, or monthly. Enter your limit in BDT. The limit activates immediately.
You will receive a confirmation email. To increase a limit, a 24-hour review period applies. Decreasing is always instant.
If you need more than a limit — if you want to step away from gaming entirely for a period — self-exclusion is the right tool. Here is how to use it.
Log in and navigate to Account Settings → Responsible Gaming.
Choose a cool-off period (1–30 days) for a short break, or self-exclusion (6 months minimum) for a longer one.
You will be asked to confirm. Once confirmed, your account is suspended immediately. No marketing emails will be sent during this period.
Cool-off periods end automatically. Self-exclusion requires a written request to [email protected] after the minimum period has passed, followed by a 7-day reflection period.
Quick answers to the questions we hear most often.
Small habits make a big difference. Here are some practical tips from the khela team.
Decide your gaming budget for the week before you log in. Treat it like entertainment spending — once it is gone, it is gone.
Use a phone timer or khela's built-in session limit to keep track of how long you have been playing. Time passes quickly when you are focused on a game.
The best gaming sessions are the ones where you are genuinely enjoying yourself. If it stops being fun, it is a clear signal to take a break.
Make sure gaming is just one part of your life, not the main one. Keep up with friends, family, hobbies, and work. Balance is everything.
One of the most common mistakes in gaming is trying to win back money you have already lost. This almost always leads to bigger losses. Accept the result, close the session, and come back another day with a fresh mindset.
Online games are designed with a house edge — over time, the platform will always have a statistical advantage. Wins are exciting and real, but they are never guaranteed. Play with that understanding and you will always have a healthier relationship with gaming.